Help
Questions, answered.
The things people ask most.
Ordering
Is there a minimum order?
Shopping for yourself? Order printed apparel from a single piece. Embroidery and team orders start at 12 pieces, mixed across styles, and promo merch has per-product minimums, shown as you build your quote.
How much does custom merch cost?
Apparel prices are on each product page - they include one print placement. Team and promo pricing depends on quantities, and is confirmed through the quote builder within 24 hours.
Can I get a sample first?
Yes - we can arrange blank samples and, for larger runs, a pre-production sample. Just note it in your quote request.
What's the difference between "add to cart" and "add to quote"?
Single printed pieces check out instantly with add to cart. Team orders (12+), embroidery and promo merch go through a quick quote so we can confirm your pricing and design before you pay.
Artwork
What file format should I send?
Vector (SVG, AI, EPS or PDF) is ideal. A transparent PNG at 300dpi works too. No design yet? Send what you have and we'll help.
Will I see my design before it's printed?
Yes - the live preview shows your design on the product as you build it, and we do a variety of design and alignment checks before going to print. Team orders also get a design to sign off before anything is made.
Can you print front, back and sleeves?
Your included placement prints on the front. Contact us for anything else.
Which decoration methods do you offer?
Print and embroidery across apparel and headwear, plus product-specific methods on promo merch - engraving, UV print and more. We'll recommend the right one for your artwork.
Shipping & turnaround
How long does an order take?
Printed apparel is ready for dispatch or collection in 5 business days. Team and promo timelines vary by product - we confirm timing with your quote.
Where do you ship?
Australia-wide. Pickup is available at Chadstone Shopping Centre too.
Can I return a custom order?
Custom-decorated items can't be returned for change of mind, but if there's a fault or your order doesn't match the approved design, we'll make it right.
For teams
Do you offer account pricing?
Yes. Teams get volume-based pricing and brand kits stored for fast reorders. See Spool for teams →
Can you invoice us / offer terms?
We support purchase orders, consolidated invoices and account terms for approved businesses - just ask when you build your quote.
Can you hold stock and ship to multiple sites?
Yes - we can warehouse stock, assemble kits and ship to multiple addresses. Great for onboarding packs and multi-location teams.
Still have a question?
Send it over - a real person replies within 24 hours.